Personal Collection or PC is a direct selling company that provides high quality products and livelihood opportunities for thousands through its extensive dealer network. It operates from the mindset of hardworking people who have discovered the Great Life—that is the ultimate purpose for doing business with PC.
The company was established on August 20, 2003 with the introduction of its pioneer product, TUFF Toilet Bowl Cleanser. Other PC brands ALFA-1, Amazing, Colormatch, HBS, Revitalife, and White Dove to name a few have a steadfast following and are enjoyed by millions of consumers nationwide.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases